---
title: I created a new user, but when a user logs in, it shows an error.
description: Website access has been removed for this account. For any inquiries, please contact your property manager.
---

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# I created a new user, but when a user logs in, it shows an error.

## "Website access has been removed for this account. For any inquiries, please contact your property manager."

If the resident has an assigned email address, ensure that the User type is set to "Website User" instead of "Profile Only User."

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