---
title: I created a new user, but when a user logs in, it shows an error.
description: Sorry, this account has either not been approved or the account has been approved but your move-in date has not started yet. Please contact your community manager for further information.
---

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# I created a new user, but when a user logs in, it shows an error.

## "Sorry, this account has either not been approved or the account has been approved but your move-in date has not started yet. Please contact your community manager for further information."

Ensure that each user has an assigned Suite or User group.

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